Core Competencies

End-to-End Tolling Expertise

Six capability areas built around mission-critical tolling operations — from IVR design to AI-powered automation and full lifecycle program management.

AI image review

Manual image review automated. 99.97% accuracy across all fifty states.

Platforms
RoadIQAWSCustom ML Models
01. Service

AI image review.

Our RoadIQ platform delivers automated license plate recognition, image quality assessment, and manual review workflows — handling tens of millions of transactions while maintaining the highest accuracy in the industry.

Contact center

CCaaS migration, IVR and conversational AI for high-volume agencies.

Platforms
Genesys Cloud CXFive9NICE CXoneCisco UCCE
02. Service

Contact center.

From legacy on-prem migrations to greenfield CCaaS deployments, we modernize toll agency contact centers across Genesys, Five9, NICE, and Cisco platforms.

Back office

Revenue assurance, violation processing, lifecycle operations.

Platforms
Custom workflowsAgency BOS integration
03. Service

Back office.

End-to-end back office operations support — from transaction validation through violation enforcement and revenue recovery.

IVR & IVA design

Self-service voice and chat that deflects call volume and improves experience.

Platforms
GenesysGoogle DialogflowAWS Lex
04. Service

IVR & IVA design.

Conversational design grounded in real toll agency call data. We design IVR/IVA flows that route correctly, contain effectively, and escalate gracefully.

CCaaS migration

Lift-and-shift or full transformation from legacy to modern cloud platforms.

Platforms
Genesys Cloud CXFive9NICE CXone
05. Service

CCaaS migration.

Migration planning, integration, agent training, and stabilization for toll agency contact centers moving to the cloud.

Program management

IBTTA-aligned program oversight, vendor management, lifecycle delivery.

Platforms
PMI methodologyIBTTA best practices
06. Service

Program management.

PMP-certified program managers with deep agency-side experience. We act as your trusted technical advisor across the procurement and delivery lifecycle.

Need something specific?

We tailor engagements to your environment, scale, and procurement constraints.